Privacy policy

How Nam Yong Operations handles data from a connected Gmail account.

Access to Gmail

An authorised administrator selects the Nam Yong business mailbox and approves read and send permissions through Google. The app checks the mailbox address and reads eligible email and thread information to organise customer enquiries. This includes senders, recipients, dates, subjects, message text and attachment details. The app retrieves attachment files from Gmail when authorised staff open them.

Use and storage

The app matches messages to customer enquiries, saves imported conversations in the operations database and sends replies and business documents through Gmail. Google processes messages sent through its service. The app stores OAuth credentials encrypted and uses the refresh token to renew access while Google’s grant is valid.

AI-assisted enquiry handling

Where enabled with the business mailbox owner’s consent, the app can pass relevant conversation text or extracted product requests to the configured AI provider to identify requested items, find catalogue matches and prepare clarification drafts. This use is limited to assisting with the enquiry.

Disconnect or request deletion

Use Disconnect Gmail in Settings → Messaging channels to stop future sync and sending from the app. You can also revoke access in Google Account connections. Disconnecting preserves imported enquiry records. Contact Nam Yong to request access to or deletion of saved records. Applicable business record and backup retention requirements may apply.

Nam Yong Operations’ use and transfer of information received from Google APIs is subject to the Google API Services User Data Policy, including its Limited Use requirements.